Backup
- Can I backup network drives/NAS devices? It is possible to backup NAS devices on any plan with the purchase of an optional NAS Backup add-on for each network drive/NAS device you wish to backup. To...
- Can I edit or delete files online in CloudLive Backup? No - you can't make any changes to files from the web portal. CloudLive Backup is designed to keep an exact copy of what you have on your computer online, so you can't...
- How can I recover a previous version of a file? CloudLive keeps up to 30 versions of a file and you can restore any of these versions at any time. To restore from the web portal: - Navigate through the web...
- How can I restore multiple files? Whether you want to restore you files on a new computer or are recovering from an unfortunate incident, CloudLive Restore lets your browse your CloudLive Backup...
- How can I schedule scanning? How can I set CloudLive to scan my computer in real-time? To change the way CloudLive scans for changes:Open the CloudLive 'Manage Backups' window and click on the 'Settings' tab. To set CloudLive to scan in real time you...
- How can I view or edit documents through the web portal? You can view supported documents on your CloudLive Web Portal, however, you can only edit documents on a plan with the ProDrive add-on. CloudLive uses various 3rd...
- Can I backup external/USB hard drives? You can use CloudLive Backup with external USB drives as long as they retain the same drive letter (on Windows PCs) or mount point (on Mac computers). As CloudLive...
- Can I upload files to CloudLive Backup online? No - you can't upload new files to CloudLive Backup online. CloudLive Backup is a direct copy of the files you have on your computer. If you want the ability...
- Can I use CloudLive Backup on multiple computers? The CloudLive Backup package is for use on multiple computers. You can add additional devices to backup multiple machines depending on the package selected.
- Changing the files/folders that are backed up in CloudLive Backup To set up your backup software:Go to 'Manage Backups' and select which folders you want CloudLive to automatically backup.To add a folder to the backup selection: On...
- How do I backup my Outlook .PST files? To backup your Outlook PST file to CloudLive, you must add the folder where the PST file is to your backup selection as you cannot backup individual files, only the...
- How do I recover a deleted file? If you delete a file or folder that has been backed up, it can be retrieved from our servers for up to 30 days after deletion. To restore from the web portal: -...
- How do I remove data from CloudLive Backup? You can remove individual items from your backup by: - Deleting the files from your machine, - Removing them from your backup selection in your control panel
- What is CloudLive Backup? CloudLive Backup is an easy to use, powerful online backup solution. You choose which folders you want to backup, and CloudLive Backup will work in the background...
- When does CloudLive Backup run? CloudLive Backup doesn't run to a schedule - it just works in the background and constantly backs up your files as you work. Therefore you don't need to keep your PC...
- Where can I see the files I've backed up? The files that you've backed up are all available from your secure web portal. Login with your CloudLive account e-mail address and password, and click on the Backup...
- Why can't I backup Exchange? Why can't I backup live databases? At present the CloudLive client is unable to backup Exchange or live SQL databases as these are not compatible with the version of VSS currently used. This will be...
Powered by WHMCompleteSolution